For Patients

Record Request

patients

Requests for records to be sent to a physician that did not order the study must come directly from that physician ’s office. To request your personal medical records, please utilize the form link below.

Medical Records Release Form

Upon receipt, your request will be processed within 48 business hours. However, in order to allow referring physicians to first review exam results, Delaney will not process medical records requests until 5 business days after the date of service. Normal business hours are Monday – Friday, 7:30am – 5:30pm, excluding holidays. If you need assistance, please call (910) 341-1840.

You may alternatively download registration and other forms from our website, print them, fill them out and bring them with you to your appointment. All patients should complete the Patient Registration Form, the Conditions of Examination Form, and Receipt of Notice of Privacy Policy. If you are having a mammogram, please complete the Breast Imaging Patient Registration Form too. If you are having an MRI, please complete the MRI Screening Record, and the MRI Brain, Spine and Orthopedic History Forms if they are applicable to your particular scan.

Get Adobe AcrobatTo view the forms listed below, you will need Adobe Reader. You may download Adobe Reader for free at www.adobe.com. Please bring your completed forms with you to our office at the time of your visit.

Download Patient Forms

If you are unable to do any of the above, don’t worry, we will take care of you when you arrive for your appointment! We do ask that you come prepared with your insurance information and medical history in any event. Thank you for your cooperation!

Billing & Insurance

billing

Q. What is an EOB (Explanation of Benefits)?

That is the statement provided to the patient from an insurance company describing the action taken on a claim.

Q. What is a co-payment?

That is the amount payable by the patient as specified by their insurance policy—a sharing of costs, so to speak.

Q. What is a deductible?

That is the amount indicated in your insurance policy payable by you before benefit payments begin.

Q. Do you participate with my insurance?

Delaney will file with any insurance company, however, you may want to contact your insurance provider to discuss in-network coverage, deductibles and coverage details. For further coverage information, please call the 800 number located on the back of your insurance card.

Click here for participating insurance companies

Q. Do you offer discounts?

We offer a discount for all self pay patients (or all patients with no insurance) if paid during the first statement.

Where do I mail payments for services rendered?

Delaney Radiologists Group
PO Box 63050
Charlotte, NC 28263-3050

Delaney Radiologists PA
PO Box 63032
Charlotte, NC 28263-3032

Q. I was a patient at my local hospital and I received a bill from Delaney Radiologists. Why?

The hospital billed you for their part of their services including the use of their equipment (technical component) and Delaney Radiologists billed you for the radiologist’s reading of the x-ray or performance of a procedure (professional component).

Each time you are seen as a patient, that is considered a separate occurrence, thus a separate bill is generated for each occurrence.

Q. Will Medicare pay for my screening mammogram?

Yes, once every twelve months.

Q. My insurance didn’t pay for my mammogram, because it was billed as diagnostic. My insurance only pays screening mammograms. Can’t you just bill it as screening mammogram?

We can only bill for a screening mammogram if you are not having any symptoms.

Q. Medicare paid for my bone density exam last year, why not this year?

Medicare will only pay for one bone density exam every two years, and only if it is a covered diagnosis.

Q. I have already satisfied my deductible, but I received a bill. Why?

After verification of all personal and insurance information, the patient would be advised to contact their insurance company to see if the claim was properly processed.

Q. May I pay my bill over the telephone with my credit card?

Yes, we accept Visa, MasterCard, Discover, American Express, and Care Credit. You may also mail in your credit card information for payment.

Q. What if I can’t pay my bill in its entirety?

We will be happy to help you set up a monthly payment plan.

Q. I have overpaid on my account with my credit card. Will I receive a refund check, or will I receive a credit on my credit card?

A refund check will be issued to you, or we can credit your credit card account if you desire.

Q. When should I expect my refund?

Refunds are issued twice a month. It usually takes about 30 days from the date that we receive the overpayment until the check is issued and mailed.

Q. My auto insurance and my private insurance have both paid my account. Who will receive the refund?

Many insurance companies do not subrogate, therefore any overpayments would be issued directly to the patient. If the insurance company subrogates, the overpayment would be issued to the insurance company.

Q. Both my husband and I have coverage for our child. Which insurance would be primary?

Unless there is a court order to establish primary coverage, the date of birth rule would apply. The parent whose date of birth comes first would be considered primary.

Q. How can my account be in collections if I never received a statement from you?

It is possible that we did not have your correct address. If you were a patient at the hospital, we would have received the address that the hospital has for you in their information system. That information is provided to Delaney Radiologists via an electronic data transfer. If the hospital has incorrect information about you, we too will have incorrect information about you. Delaney Radiologists sends three billing statements, and then a final notice to all patient accounts. In addition, multiple telephone contacts are attempted. In the case of no response, or returned mail, we have no recourse other than sending the account to collections. In the case of returned mail, if you pay the collection account in full, this will be removed from your credit file at the credit bureau.

Q. I have been approved for the Charity Care Program at my local hospital. Do you honor that program?

Yes. However, only on hospital accounts. Call our office to find out if we participate with the particular hospital that has approved you for participation in this plan.

Q. Can I file Medicaid if I have other insurance?

Yes, but Medicaid is always secondary. If your primary pays as much as or more than Medicaid allows Medicaid will not make any additional payment.

Q. Can I file Medicaid if I was in an auto accident?

You should file your auto liability insurance.

Delaney Radiologists Group
1025 Medical Center Drive
Wilmington, NC 28401
(910) 763-1800

Paula Oathout, Executive Director

Frequently Asked Procedures & Clinical Questions

Q. Where is your office located?

We have two imaging offices. Our main location is at 1025 Medical Center Drive, near New Hanover Regional Medical Center. We have a satellite office on Ashton Drive (Shipyard and Independence Extension) at 2800 Ashton Drive, Suite 102. Contact (910) 762-3882 for all locations. View our online directions.

Q. Do I need a doctor's referral to get a procedure done, including a mammogram or routine x-ray?

We accept patients by referral only. Your doctor's office can fax a referral to our office or you may bring your referral with you to your appointment.

Q. How can I get the results of my examination?

Delaney Radiologists will send your referring physician the results of your examination within 24-48 hours. Please allow 3-5 business days for your doctor's office to contact you with your results. All mammography patients receive by mail a results letter in easy-to-understand language usually within 3-5 business days.

Q. Do I need an appointment to have a chest x-ray?

No. We do not require that you schedule an appointment for routine x-rays--you may just come by when it's convenient for you. We do these exams Monday-Friday from 8am-5pm at our Medical Center Drive location only. All other exams including mammograms, ultrasounds, CT scans, MRI, and DEXA (bone density) scans require a scheduled appointment.

Q. What Women's specialty exams are performed at Delaney Radiologists at MCD?

We perform routine screening and diagnostic mammography, pelvic and breast ultrasonography, breast MRI, and DEXA (bone densitometry, osteoporosis screening) examinations at this location. We have a separate Women’s Imaging Center within Delaney Radiologists at Medical Center Drive.

Q. I am scheduled for a pelvic ultrasound and was instructed to drink 32 ounces of liquids before arriving for my appointment. Does that have to be 32 ounces of water, or may I drink something else?

Please drink clear liquids (water, clear juice like apple juice, or decaffeinated tea). Limit caffeine. Do not drink carbonated beverages (the gas can interfere with good visualization with ultrasound).

Q. Why is it necessary to have a full bladder for a pelvic ultrasound?

The organs in your pelvic region are best visualized when your bladder is full. The full bladder serves as a sound "window" to clearly evaluate these structures.

Q. Why can't I wear deodorant or powder when I am scheduled for a mammogram?

Some types of deodorant and powders can make artifacts on your mammogram exam and obscure the anatomy. The technologist will have you remove your deodorant or powder before performing the exam.

Q. How long does it take to have a mammogram performed?

Most routine screening mammograms take 20-30 minutes. If you are having a diagnostic mammogram exam, these exams may require further work up with additional views and/or ultrasound and may require additional time.

Q. I am uncertain if I am pregnant and I am scheduled to have x-rays. Is this safe?

Depending on the exam requested, it may be necessary to reschedule your examination or for you to have a pregnancy test done to ensure that you are not pregnant. It is recommended that you not receive radiation during pregnancy unless deemed medically necessary by your physician and the radiologist.

Q. I am scheduled for an examination and was informed that I cannot have anything to eat or drink after midnight the night before my examination. May I take my medication that morning before I arrive for my appointment?

It depends on the specific examination that you are scheduled for. Please call our scheduling department at 762-3882 for exam preparation instructions.

Q. I am diabetic and I am concerned because I was asked to not eat or drink anything after midnight.

Please call our scheduling department at 762-3882 and inform that you need the earliest appointment available and we will gladly accommodate your special needs.

Q. My doctor would like me bring a copy of my x-rays to his office. How do I get copies of my films and report?

Call our film records department at 341-1840 or go online to request films, CDs or reports. CDs and most films do not have to be returned to our offices. We will let you know if there are original films which need to be returned to us, such as mammograms. We can make CDs and copies of films available for you to pick up or we can send them to your doctor, at your request. Your referring physician will receive the radiologist's report and may discuss the results with you. All films and CDs can be picked up at Delaney Radiologists at MCD at 1025 Medical Center Drive.

Q. Can I pick up x-rays for a friend or relatives?

Yes, as long as we have written permission from the patient. You must show photo identification and will be required to sign a release of health information form when arriving to pick up the x-rays.

Q. Why do I have to show identification to pick up x-rays?

Good business practice and confidentiality (and now government-mandated HIPAA regulations) require that the patient or designated person show photo identification and sign a release to obtain any patient health information. This is for protection of our patients’ privacy.

Q. My 15-year-old child needs to have an x-ray examination. Do I need to be present for the examination since she is a minor?

Authorization is required for minors (under age 18) to have exams performed. Verbal or written authorization is acceptable for minors if you cannot be present during the examination.

Q. My doctor would like me to bring a copy of my images to his office. How do I get copies of my images and reports?

Call our medical records department at 341-1840 or go online to request a CD or report. CDs do not have to be returned to our offices. We will let you know if there are original images which need to be returned to us, such as mammograms. We can make CDs for you to pick up or we can send them to your doctor, at your request. Your referring physician will receive the radiologist's report and may discuss the results with you. CD`s or report can be picked up at Delaney Radiologists 1025 Medical Center Drive.

Delaney Radiologists at MCD
1025 Medical Center Drive
Wilmington, NC 28401
(910) 762-3882